OUR 360 DAY GUARANTEE
We value customer satisfaction above everything else.
To that extent we offer only the highest products, quick and inexpensive shipping and reliable customer support.
Our expanded 360 Day Guarantee is our commitment to our customer's satisfaction.
OUR 100% CARTRIDGE QUALITY GUARANTEE:
(applies to all remanufactured/compatible cartridges)
100% / 360 DAYS exchange guarantee - if you are returning a defective cartridge for exchange, you will receive 100% credit towards an equivalent replacement cartridge or store credit if the return is made within 360 days (720 days for our PREMIUM: MADE IN THE USA branded cartridges)
100% / 30 DAYS refund guarantee - if you are returning a defective cartridge for refund, you will receive 100% refund if the return is made within 30 days
The following conditions are not covered under our guarantee:
» Any cartridge that has less than 75% of toner/ink remaining (by weight, inspection done on return)
» Removal of any warranty, lot number or serial number markings or stickers
» Any product damaged from abuse, misuse, tampering (such as removal of lot/serial numbers or stickers) or improper installation
» Any product claimed to be defective, but tested to be in good working condition upon return
» Original Brand (OEM) cartridges*
» Refill Kits or Continuous Ink Systems**
» Edible Ink Products ***
Shipping Costs / Restocking Fees may apply for non-defective returns:
» Refund Requests must be made within 30 days of Purchase. Exchange Requests must be received within 360 days of Purchase.
» For qualifying returns, we provide free return shipping if we have provided you with an incorrect, damaged or defective item.
» For all other return reasons (including customer error, voluntary customer return requests, refused parcels, parcels returned due to undeliverable addresses as provided by customer or other reasons not pertaining to incorrectly shipped/damaged/defective items), the customer is responsible to pay for the return shipping, and will be credited only for unopened/unused product less a 15% restocking fee and less any shipping losses that we incurred in both directions.
» For address corrections / reshipment requests by the customer, we can waive the restocking fee but reserve the right to charge the shipping fee to reship the parcel